PBS Hotel Management, Training, Consulting, Recruiting

Hospitality Consulting

At PBS we welcome Challenges and are ever ready to Provide Solutions Trust the South Africa Dedicated Server for ultimate site performance.

We undertake Consulting for Purpose Built, Reconstructed and Refurbished hotel projects.

By focusing on the following key areas we provide professional advice towards:

• Concept & Design

• Lighting & Ambience

• Operating Equipment

• Exterior, Landscape & Gardens

• Furniture / Furnishings of Public Areas & Guest Rooms

Consulting on Operational Hotels

Will in addition to the above, include enforcing compliance to:

• Agreed Standards (SOP)

• Targeted Profit

• Various Audit Processes (financial, operation, production, service)

Hospitality Managment

Our approach towards Hospitality Service Management is different & cost effective to the owners; while guarantying Accountability, Quality & Professionalism.

Our target is towards property owners who desire accountability & want to focus on other business concerns.

Hospitality Service Management includes

• Standards of Operations

• Food & Beverage Management

• Pricing Structure & Credit Policy

• Human Resources Administration

• Financial & Operational Audits

• Reporting Standards

• Health, Safety & Good Practice Standards

• Marketing & Sales Management

• Customer Relations & Quality Control

At PBS we believe in a hand on approach. We acknowledge the fact that all businesses are setup to succeed and to generate revenue and our pledge is to run the business professionally and profitably.

Hospitality Training

For increased profitability and return on investment to be achieved. Training is a key factor and an on-going need in your business.

Equipping staff to deliver internationally acceptable service standards required to satisfy the discerning customers of today is a must have.

Achieving the Outcome

We undertake a variety of ways of ensuring that the training is given on the correct standards and in the correct manner. By using various styles of training, developing best operating procedure manuals for management usage as well as staff focused “Steps to perfect delivery” tools and tests.

Our trainings are grouped below:

Skills Training
Department specific training achieved through a combination of theory and practical sessions
Behavioral Training
Telephone Etiquette, Courtesy, Guest Service, Guest Interaction.
Supervisory Training
Skill and management know how geared towards managers and owners who want to run their own business.